Iris Cloud refund policy

This policy explains when we refund payments for Iris Cloud. It is part of the Iris Cloud terms of service.

1. Subscriptions

• Cancel any time. Canceling stops the next renewal. You keep Iris Cloud until the end of the period you have paid for.
• First payment. If you are not happy with Iris Cloud, ask within 14 days of your first subscription payment and we refund it in full, as long as you have used less than 20% of that payment's credits.
• Renewals. If you forgot to cancel and have not used any credits since the renewal, ask within 7 days of the renewal and we refund it.
• Price increases. If a renewal charged you a higher price and you did not agree to it again, you may cancel within 14 days of that charge and we refund the unused part of it.
• Partial periods. Apart from the cases on this page, we do not refund the unused part of a period when you cancel.

A request outside these rules goes to a person, who answers within 5 business days.

2. Credit packs

• A credit pack with none of its credits used can be refunded within 14 days of purchase.
• Credits that have been used are not refunded.
• Pack credits do not expire while your account is open.

A refund takes back the credits that payment bought.

3. Problems on our side

• Jobs that do not finish. A job that stops or fails is charged only for the AI work it used, never more than its quote. If that happened because of a problem with Iris Cloud or our AI provider, tell us within 60 days and we return those credits.
• Outages and removed features. If Iris Cloud is unavailable for a long time, or we remove something your paid plan includes, ask us and we refund the affected part of your payment.
• If we stop Iris Cloud, we refund the unused part of your prepaid subscription and your unused paid pack credits.
• Billing mistakes. Double charges and other billing errors are always refunded.

4. Closing your account

Closing your account removes your remaining credits, and they cannot be brought back. Two things happen to them:

• Credit packs you paid for: we refund the part you have not used, at what you paid for it. For example, a pack of 36 credits bought for $8 with 18 credits left refunds $4. The refund goes back to your original payment method. If it cannot go back automatically, a person finishes it within 5 business days.
• Plan credits and credits we gave you: these are not refunded.

This does not apply to an account we close for a serious breach of our terms, or to a payment you have disputed with your bank. Closing does not refund the current month of a subscription, so ask for any other refund this policy allows before you close.

5. Your legal rights

Nothing in this policy limits the rights consumer law gives you.

6. How to ask for a refund

Email [email protected] from the address on your account, or use Request a refund next to the payment under Account → Billing in Iris. Tell us which payment and why. We answer within 5 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on Stripe and your bank.

7. Chargebacks

Please contact us before disputing a charge with your bank: most problems are quicker to fix directly. While a chargeback is open, Iris Cloud is paused on the account: AI work stops and a website assistant on your credits stops answering. Your websites keep running unless the bill goes unpaid, as the Iris Cloud terms describe.

All policies